FAQ

Frequently Asked Questions

What time is check-in/out?

Check-in is available from 3 pm and check-out is by 11 am. We recommend proceeding with the online check-in. It will speed up your check-in at the reception.

Can I check-in early?

If you will be arriving early, we are pleased to offer early check-in upon availability. However, to guarantee availability if arriving before 3 pm, we recommend you book the previous night.

Can I check-in after reception working hours?

Yes. Late check-in is possible after reception working hours. Please contact us in advance to receive the necessary instructions for your arrival.

Is it possible to have breakfast?

We do not offer breakfast at the property. However, there are several cafés very close to the property where you can enjoy breakfast. Each apartment also has a fully equipped kitchen if you prefer to prepare your own breakfast. A grocery shop is conveniently located just 70 metres from the property.

Do you have a lift?

Unfortunately, the apartments are located in a historic building and there is no elevator.

How many apartments does MOOo by the Castle offer?

Our apartment building has 13 apartments.

What is the smoking policy?

Our apartments are completely non-smoking. A fine is charged for violating this prohibition.

Can I bring my children?

We are looking forward to your little ones as well. Additional baby cots are complimentary.

Does the apartment allow pets?

No animals are allowed in the entire apartment building.

Is the apartment building accessible?

The apartment building is not accessible.

What are the parking options?

We have a limited number of parking spaces available at the property. Parking must be reserved in advance and is subject to availability. An additional fee applies for parking.

What are the accepted payment methods?

We accept cash, American Express, MasterCard, VISA. Please note we cannot accept payments by cheque?

Is VAT included?

VAT is included in all our rates.

Do you have hypoallergenic blankets?

Hypoallergenic pillows and blankets are available on request.

Is a deposit required upon arrival?

Yes, upon arrival, we will collect your card details as a deposit to cover any potential extra charges. If you are unable to provide a card or if the card cannot be verified, a refundable cash deposit of 100 EUR (2500 CZK) will be required.

Are there age restrictions for booking a room?

We accommodate guests under the age of 18 only if they are accompanied by a person over the age of 18.

Do you offer transfers to/from airport and train station?

A hotel taxi is available to our guests. We recommend ordering the service well in advance at castle@mooo-apartments.com.

Do you have a luggage room?

Yes, this service is available to our guests.

Is there a porter available?

We do not provide porter services.

Is room service available?

Room service is not available.

Does the apartment building take group bookings?

For bookings of 4 or more apartments, please contact us via email for consultation – castle@mooo-apartments.com. WE DO NOT ACCEPT STAG or HEN PARTIES. We might decline all group bookings made online unless we are contacted beforehand. Group Bookings are subject to a prepayment and adjusted cancellation conditions. Bookings made for 7 or more nights may be subject to a prepayment and adjusted cancellation conditions. You will be advised via email.

Is laundry service available?

Yes. A washing machine and dryer are available on the property for guests to use themselves. The facilities are provided for self-service laundry during your stay.