{"id":3567,"date":"2026-08-17T17:16:11","date_gmt":"2026-08-17T17:16:11","guid":{"rendered":"https:\/\/www.mooo-apartments.com\/downtown\/?page_id=3567"},"modified":"2026-08-20T08:31:14","modified_gmt":"2026-08-20T08:31:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mooo-apartments.com\/downtown\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently asked questions<\/strong><\/p>\n

What time is check-in\/out?<\/strong><\/p>\n

Check-in is available from 3 pm and check-out is by 10 am. We recommend proceeding with the online check-in. It will speed up your check-in at the reception.<\/p>\n

Can I check-in early?<\/strong><\/p>\n

If you will be arriving early, we are pleased to offer early check-in upon availability. However, to guarantee availability if arriving before 3 pm, we recommend you book the previous night.<\/p>\n

Can I check-out late?<\/strong><\/p>\n

Late check-out before 6 pm is available for an additional 50 EUR, subject to availability.<\/p>\n

Is it possible to have breakfast?<\/strong><\/p>\n

Breakfast is available at our sister Mosaic House. It is served Monday to Friday from 7:00 AM to 10:30 AM, and on Saturday and Sunday, it is available from 7:30 AM to 11:00 AM. Breakfast is available at a rate of 400 CZK per person.<\/p>\n

Do you have a lift?<\/strong><\/p>\n

There is 1 lift available for our guests in the entire building. Please note there are 18 steps leading to the elevator.<\/p>\n

How many apartments does MOOo Downtown offer? <\/strong><\/p>\n

Our apartment building has 24 apartments.<\/p>\n

What is the smoking policy? <\/strong><\/p>\n

Our apartments are completely non-smoking. A fine is charged for violating this prohibition.<\/p>\n

Can I bring my children?<\/strong><\/p>\n

We are looking forward to your little ones as well. Additional baby cots are complimentary.<\/p>\n

Does the apartment allow pets?<\/strong><\/p>\n

No animals are allowed in the entire apartment building.<\/p>\n

Is the apartment building accessible?<\/strong><\/p>\n

The apartment building is not accessible.<\/p>\n

What are the parking options?<\/strong><\/p>\n

We offer valet parking.<\/p>\n

What are the accepted payment methods?<\/strong><\/p>\n

We accept cash, American Express, MasterCard, VISA. Please note we cannot accept payments by cheque.<\/p>\n

Is VAT included?<\/strong><\/p>\n

VAT is included in all our rates.<\/p>\n

Do you have hypoallergenic blankets?<\/strong><\/p>\n

Hypoallergenic pillows and blankets are available on request.<\/p>\n

Is a deposit required upon arrival?<\/strong><\/p>\n

Yes, upon arrival, we will collect your card details as a deposit to cover any potential extra charges. If you are unable to provide a card or if the card cannot be verified, a refundable cash deposit of 100 EUR (2500 CZK) will be required.<\/p>\n

Are there age restrictions for booking a room?<\/strong><\/p>\n

We accommodate guests under the age of 18 only if they are accompanied by a person over the age of 18.<\/p>\n

Do you offer transfers to\/from airport and train station?<\/strong><\/p>\n

A hotel taxi is available to our guests. We recommend ordering the service well in advance HERE <\/a><\/p>\n

Do you have a luggage room?<\/strong><\/p>\n

Yes, this service is available to our guests.<\/p>\n

Is there a porter available?<\/strong><\/p>\n

We do not provide porter services.<\/p>\n

Is room service available?<\/strong><\/p>\n

Room service is not available.<\/p>\n

Does the apartment building take group bookings?<\/strong><\/p>\n

For bookings of 4 or more apartments, please contact us via email for consultation \u2013 downtown@mooo-apartments.com. WE DO NOT ACCEPT STAG or HEN PARTIES<\/strong>. We might decline all group bookings made online unless we are contacted beforehand. Group Bookings are subject to a prepayment and adjusted cancellation conditions. Bookings made for 7 or more nights may be subject to a prepayment and adjusted cancellation conditions. You will be advised via email.<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently asked questions What time is check-in\/out? Check-in is available from 3 pm and check-out is by 10 am. We recommend proceeding with the online check-in. It will speed up your check-in at the reception. Can I check-in early? If you will be arriving early, we are pleased to offer early check-in upon availability. However, […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3567","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t